Orbitz Complaint - Beware! - telephone customer service assistance
If you do not know the hotels or area that you are visiting Orbitz customer service will help you. Just beware of the assistance that they offer. They do not know the areas or hotels either. I called customer support for assistance with finding a hotel for a trip to D. C.. The Orbitz representative suggested one hotel only. The Howard Johnson 600 New York ave NE was recommended. I asked was the hotel listed on their site I was told it was on their best value list. I said okay make the reservation. Later when I told someone that I was going to stay in the HJ they were horrified ... "that's a hot pole hotel"( prostitution drugs etc). I pleaded with Orbitz to cancel my reservation since I was not staying in a house of ilrepute of which they recommended. Of course they would not since they claimed I made the reservation. (they did not care that they recommended it and never asked how much I was willing to spend). A friend helped me go on line and find a hotel though a different search engine. A luxury hotel at a great price!