Home Depot Complaint - $25 discount card for "Valuable Customers"
LAKE WORTH, FLORIDA -- I received a $25 discount card by mail from Home Depot. On 4/3/10 I went to my local HD and purchased supplies for $59.84. The following day I returned with my receipt to exchange three items that cost approx. $15.00 the day before. The return clerk handed me $6.35!
I protested, duh. After a while, a supervisor came out to re-explain that they were going to gouge me pro rata based on the discount coupon. Later...
Eventually, I was told they would make a even exchange for larger (more expensive) fittings.
I reminded the supervisor that they were now cheating HD.
OK. I copmlained enough for them to cave. The big picture is that they are screwing any and all who use this card and need an exchange.
The moral. Loose your receipt, take the cash card. Better yet, go to Lowes, if it is close.