Comfort Inn & Suites Hotels Complaint - Screamed at by front desk clerk
15000 U.S. HIGHWAY 441, EUSTIS, FLORIDA 32726 -- We stayed at this hotel located in Eustice, Florida,(FLB51) when we arrived they were changing names from Days Inn to Comfort Inn & Suites, the front desk clerk was nice but did not know completely how to operate the computer and made some customers feel uncomfortable. But anyway my wife on the 2nd day had a rash started on her body and her neck became real stiff, so we went to see a doctor and it not get better, so we took her to the emergency room of a hospital and we had to stay most into the late evening, when we came back, that next morning I had to go to a meeting. I came back so i thought early enough to avoid an additional room charge, and we had to check out. So come to find out they charged us for a full day and I called and the front desk clerk, he was very rude yelling and screaming at me and I felt very threatened.He said that the charge was going to stay on my bill and that was pretty much the way it would be.And by the way we had some type of marks on the pillow cases and there were some type of mildew or mold on the rim of the tub in the bathroom.The front desk clerk finally said the owner would be in the next morning at 8:00 a. m., so I called the next morning and the front desk clerk said he was out of town for a week. So then i had called the corporate office and complained they said he would respond in 72 hours. He did respond and said that the charges were right, he never asked how my wife was feeling or about what was said to me from his employee.So in closing I will see what type remedy will be allowed per the law and seek that! I will never stay at that hotel again and I may never stay at Comfort Inn & Suites because of this.