Fowlers Furniture Complaint - Fowlers Stinks - Leather Sofa & Love seat
I went to Fowlers and purchased a leather couch and love seat for $ 2500.00,
I was told this item was in stock and would be delivered in just a couple of days. The day of the delivery my items were brought to my home and set up by a couple of guys who you could tell hated their jobs. I noticed that the furniture looked very worn and looked very similar to the ones that I sat on at the store. I went back to the Knoxville location and surprise surprise the floor models were gone. My sales person told me he had ordered them out of the warehouse, he then introduced me to some dummy named Sammy that very quickly told me he could reorder the items if I was not satisfied. He said it would take another six weeks while never really answering the question of weather my furniture was the floor samples I had seen. I agreed as long as I got what I had paid for. Well it has now been 16 weeks and no furniture, they keep telling me it is on back order and they cannot give me a refund. I was told some lady named Benita would call me but she never has and she is never there when I call to speak to her. I took it a step further and called the manufactuer. They stated the merchandise has been available for some time but could not be shipped because of financial reasons on Fowlers side. What a horrible company !