Budget Rent-A-Car Complaint - AVOID THIS COMPANY - THEY OVERCHARGE AND THEIR SERVICE IS TERRIBLE!
VANCOUVER -- Budget are the worst car hire company I have ever dealt with. Their customer service is terrible and is so misleading it is almost fraudulent. We were quoted 300 dollars for rental, including all taxes and fees. Our final bill was nearly 800 dollars for a 4 day rental. The agent we dealt with gave us one price verbally, and another in the small print. They failed to mention extra costs, such as the 100 dollar 'airport fee' and added insurance and an upgrade to our rental without our permission. I complained but was laughed at by management, who refused to admit that their sales agent had deliberately misled us. AVOID THIS COMPANY - IT WOULD BE CHEAPER TO GET A TAXI!