Travelocity Complaint - Got double charged and left without money on vacation
I booked my hotel through Tavelocity last week and got charged twice for the same booking, but different amounts. One was for $469 and the other for $449.
When I contacted Travelocity I was told that indeed a double charge was made and that one would be refunded, but it would take 48 hours. Never mind that the money was taken OUT of my account instantly.. refunding the money would take 48 hours. That's the first problem.
The second problem is that I had $1000 total budgeted for my vacation. I had expected to pay $469 and have $531 left for my other expenses like food and gas, but when Travelocity took an additional $449 I was left with $89 on my vacation for the next two days!! Some vacation!
When I contacted them again to see if they could speed up the refund I was told that they didn't double charge me. They denied double charging me until I told them I had my bank records on my iPhone and could prove it. Suddenly I was contacted by a representative who told me he would look into it and get back to me. Sure enough, the double charge was found again and it was refunded 48 hours later, but no reparations were offered.
All I got was a flippant "Oh well, our bad, too bad" and that was it. Somehow "We apologize for the inconvenience" and "all's well that ends well" simply doesn't cut it in this situation and I'm very upset. Apologizing for leaving someone without money 1000 miles away from home is not acceptable or enough and they should have offered reparations, but they didn't. As such, I have no choice but to use the Internet as a tool to let others know to beware.
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