Sutherlands Complaint - Invasion Of Privacy For Refund
HOT SPRINGS -- DO NOT BUY ANYTHING AT THIS STORE THAT YOU DO NOT INTEND TO KEEP UNLESS YOU WANT YOUR PRIVACY INVADED!!! I purchased an item and realized at the checkout counter that it was not the correct product. I immediately informed the cashier, got the correct product, and returned to that same cashier to make the exchange. She informed me she needed to see my DRIVERS LICENSE, which has personal information including DOB on it. I refused because I thought it was out of the question. I had paid cash for the product and had not left the store. She refused to make the refund so I had her call a manager, who also refused to issue the refund because I "was not cooperating." When I asked for their identification, they refused because it "was not necessary." Having been a victim of stolen identity, I was advised to get names and other identifying information from anyone who gets mine involving a financial transaction.
I gave them my DL to complete the process and to relieve myself from all the gawkers that accumulated. I WILL NOT USE THIS STORE AGAIN! I got a comparable product at another store for less money.