Alpharooms Complaint - Never use Alpharooms

Review by Annahitam on 2010-04-08
Do not book anything with alpharooms.com, they confirmed an accommodation booking at Camel Dive Club in Egypt even though they have no relationship with this hotel, they do not return emails at all, will not put anything in writing, do not process refunds, and have the worst telephone operators. worst experience ever!! complaint never dealt with.

They were rude, repeatedly made promises they could not keep, they have no idea of customer service, and should not be allowed to trade.

I spoke to Anna Barr, I was on hold for over an hour waiting for her to send me an email confirming I would get a full refund, after she did not do this for 3 days.

Disgusting service, painful experience, no respect for consumers.

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