Flip Complaint - Cool camcorder, but poor reliability
April 8 2010 Re: puredigital Flip ultra 2nd generation U1120B
I reviewed this camera at the B&H camera site soon after purchase from them 9/09 and I was really pumped to have it and to enjoy using it. All was fine for almost six months of casual and careful use, then a week ago I wanted to video an important event and it wouldn't power on. Doing some checking on the Web I learned that this was a VERY common failure. After working with Flip technical support and trying everything suggested, I was told that there was nothing else they could do for me because its beyond the 90 day warranty. I now own a $125 brick!
It's clear there is a design or manufacturing problem, with so many buyers having the same trouble. This (power-on) issue should go beyond the miserly warranty and cause them to accept returns and offer replacements for this problem. I politely suggested this to Flip customer service during a later call and was turned down.
Small, simple to use camcorders are a great concept, but Flip may have reliability and accountability problems. I can not recommend it. After-all, don't you want a camcorder that will work more than six months?
I'm still waiting for a reply from B&H camera too. My phone call was brushed-off and it's been 48 hours since I e-mailed.
4/10/10 Received polite e-mail from B&H telling me there is nothing they can do for me. I expected more of them since they sell a lot of these and should have some clout with the manufacturer... and want to keep a customer happy.
I'd really like to know just how-many of these Flips are failing like this. There are many YouTube videos concerning this problem.
I ordered a new camcorder of a different brand last night from Tiger Direct. Although it's another inexpensive one, it does carry a 12 month warranty.