Glorias Restaurant Complaint - Extremely Rude Manager
DALLAS, TEXAS -- Dear Ms. Fuentes:
As a long-time, loyal patron of your Lemmon Avenue restaurant, I am sure you
would be interested in hearing about a most unfortunate incident that
occurred recently at your restaurant. On Monday, August 27th, at
approximately 6:30 pm, my friend and I chose to dine at your restaurant on
Lemmon Avenue. After receiving excellent service from our server, we received
our bill for the dinner. I noticed that I had been charged $13.95 for the
fajitas that I ordered. When I asked the server about the mistake, he stated
to me that combination fajitas are $2 more. I asked him why this was not on
the menu, since I am sure that many other customers have experienced this
same problem, and he stated that he was unaware of the reason. He was very
apologetic and polite and then stated that he would talk to the manager
regarding this discrepancy.
After a few short minutes, he came back to our table and stated that the
manager had refused to take off the $2, but that he would take it out of his
pay, to which I replied that was neither fair nor right of him to have to do,
since the menu is lacking the correct information. I then requested to speak
to the manager regarding the incident and was appalled at her attitude toward
me. I spoke to her politely and professionally; her response was to scream
angrily, after which she threw our credit card receipt at me and told us to
"GET OUT of my restaurant. Don't worry about the bill--just GET OUT!" That
response not only unhelpful, but was also extremely embarrassing and rude.
I am sure that our server would end up having to pay for the meal in its
entirety had we just let the manager get her way. The person that I was
dining with and I felt that we should pay for the meal, since it had been
delicious and the service exemplary. The manager immediately disappeared. I
went to the back office to ask for her name so that I could contact her
superiors regarding the situation, and she angrily responded: "I'm busy! I'm
not going to tell you my name! Get out now or I'll call the police!"
I finally had to contact another Gloria's location to find out her name and
who I should contact. The extremely rude Lemmon Avenue manager was identified
as "Maria." She is a middle-aged Hispanic female, approximately 5'6, 150 lbs,
She has black hair and brown eyes. She was wearing a blue dress shirt and a
I feel that it is in the best interest of the company to terminate "Maria"
immediately and replace her with someone who can more competently serve
Gloria's and its customers. From my understanding, she has a lengthy history
of verbally abusing customers and fellow employees. I am sure that you have
worked hard to make your business successful and to have a positive
reputation in the Dallas community--much too much to have it ruined by one
woman who drives away customers and creates negative word-of-mouth.
I look forward to returning to your restaurant with my friends once Maria is
no longer a part of the operation. Your response would be appreciated.
Thank you for your time.