Toyota of Lake Norman Complaint - Unethical Sales Tactics - Please Beware
HUNTERSVILLE, NORTH CAROLINA -- My experience with Toyota of Lake Norman has been nothing shy of abysmal. In September of 2004 I arrived on the lot to inform the sales manager I planned on purchasing two vehicles over the next 6 months, and I wanted someone I could trust to work with. I kept my commitment by showing up as originally agreed and I was introduced to my Toyota of Lake Norman salesperson Keith on 11/8/04. After some minor haggling Keith and I agreed to an out the door sales price of $26,494.00 (taxes, options, doc fees, plates, etc.) for a 2005 base Toyota Highlander. I explained to Keith I would contact him when I would have a check in his hand because this vehicle was a surprise for my wife’s birthday. I called Keith to inform him on 11/10/04 my bank had cut a check and was ready to be dispersed to him personally since I was out of town on business. When I attempted to follow-up with Keith, I was informed that "Keith no longer worked at Toyota of Lake Norman". I was transferred to a man named A.W. and explained my situation. He told me he was too busy to help me and would call me back in 30 minutes. A.W. never called. I then called Toyota of Lake Norman again, and when I asked for A.W., I was told he left for the day. I was again transferred to another Toyota of Lake Norman representative Greg Michelson(sp). I explained my concern again to Mr. Michelson and he told me he would call me back. He did call back, and the price was over $1,100.00 over what I had already negotiated with Keith my original sales representative. I tried to get Greg Michelson to honor that which was already negotiated and that a check was already cut, but all he could say is he wouldn't argue with me and the "price is what it is"; a take-it-or-leave-it proposition. I told him I would go elsewhere to purchase a vehicle since I didn't feel I was being treated honestly and customer service oriented way. These unethical sales tactics are why I am writing this so other consumers are aware of how I was treated. If you want to be bounced around, treated rudely, and be dishonored with used car salesman tactics, I recommend Toyota of Lake Norman.