Kroger Complaint - Incorrect Prices on Advertised Products
Like most families today we are on a very strict food budget.
I went into Kroger this morning to take advantage of the sale they were having on ground turkey and to pick up some groceries for the week.
The ground turkey was advertised as $1.99 per pound of Perdue Fit&Easy ground turkey breast. I picked up three packages that had that exact wording since that was what the sales sign said.
When I got to my car to unload the groceries I was looking at my receipt and realized that I had been charged over 14.00 for three pounds of ground turkey. For that price I could have bought a whole bird.
I went inside to customer service with the turkey packages and my receipt and the girl called the meat department. The gentleman from the meat department stated that I had the wrong brand and therefore was not getting the sale price.
I asked for a manager. I explained to the manager what the sign said, even went back there with him and showed him the sign along with my ground turkey and told him that these were the only packages that said Fit&Easy Ground Turkey Breast and if this is the wrong product the sign should be changed to reflect the correct product.
He agreed with me, and according to him the wrong product was programmed into the system and had an employee redo it so that the right product was on sale. He apologized and gave me a refund of 10.09.
I know that 10 bucks doesn't sound like a lot of money, nor should I have been making such a big deal over 3 packages of ground turkey, but I can't help but wonder how many others were overcharged because of an error caused by their employees.