Sears Informative - $600.00 an hour for labor?
NASHVILLE, TENNESSEE -- On March 29th/2010, my free standing Kenmore Ice Maker began to leak all over the kitchen. I called Sears Home Repair and they came out the same day. They charge a 70.00 fee to come out and diagnose which is waived if you agree to repair the appliance. The technician was friendly and too the point. A valve was leaking and needed replacement. The cost $82.75 for the part ($75.74 plus 7.01 for tax) and $221.78 for labor (203.00 plus 18.78 for tax) for a total of $304.53. I asked him how long it would take. The answer 20 to 25 minutes. WHAT??? You mean that Sears charges 600.00 an hour for labor?? You have to be kidding me. I had no choice but to authorize the repair or damage my floor and cabinets. I called Sears during the installation and was given the perverbial run-around about who sets these prices. Customer Solutions stated that the charges are set by the job. Really,, I know I don't pay my mechanic the equivalent of $600.00 an hour to work on my car. This is price gouging and since Sears has you over a barrell you are forced to pay. I will NEVER buy anything from Sears again, and as soon as I am able, I am getting rid of EVERY SEARS appliance in my home. I am thoroughly disgusted that Sears is able to do this and get away with it. There ought to be some sort of Consumer Protection Act that regulates this.