Brookstone Complaint - Refused Refund on Product Returned in "New Condition"
I purchased a memory foam pillow while on vacation in New Orleans. I was told I could return the product by mail as long as I didn't open the plastic covering on the pillow. After testing the product WITH THE PLASTIC COVER ON AND UNDISTURBED, I decided that I didn't like the pillow. I called the company to verify that I could return it (at my cost, of course), and they said there would be no problem. I returned it within the 30 day policy, only to found out that the "Return Department" deemed it as "USED" and threw it out! Chances are someone in the return department decided they wanted a brand new pillow, because it definitely was not "USED". The plastic cover was never removed and though I attempted to explain this to the customer service department, they refused to refund the $100 I paid for the product. DON'T EVER BUY SOMETHING FROM BROOKSTONE. IT WAS THE WORST DISPLAY OF CUSTOMER SERVICE I'VE EVER DEALT WITH.