Sears Complaint - Sears Excessive Labor Charges
I had a technician come to fix an ice maker that was not making ice. He quoted me 300.00 to fix the icemaker. I assumed at that price it would take quite a while to fix the icemaker. After I agreed to the price, he proceeded to install a new valve in the refrigerator and was completely done and out the door in under 50 minutes. He charged 208.00 in labor for 50 minutes of work. Here is the response I received from Sears when I questioned the excessive charges:
"The labor rates are established by the company based on the job codes entered by the technician. The technician does not put in labor charges, only the job codes(s) for the work he does. The computer inputs the actual labor charge for each job code. The technician is required to charge the amount shown on his computer for parts and labor.
By the way, our labor rates are well in line with other reputable repair companies, especially since we offer a 90 day guarantee on our repairs"
They refused to refund any of the excessive charges. I will NEVER use Sears again for any repair work. Use a local repair man, you will be much better off.