Montage Furniture Services Complaint - Save your money!
We purchased the 5 year protection plan and now we are trying to submit a claim. Because the leather wasn't actually "ripped or torn" they won't honor the warranty. The actual problem is too much for us to fix, but not bad enough to be a rip/tear. SAVE YOUR MONEY!! This protection plan cost us $199 and it's not worth a penny! The customer service agent refused to supply any reasoning at all other than "it's not covered" and told me if I wasn't happy I could "write a letter". Very unhelpful company!!! We got great service from Ashley Furniture, but they should really rethink the warranty company they are dealing with!!!