Cricket Wireless Complaint - Jerks - Wireless phone service
NASHVILLE, TENNESSEE -- Last year I purchased a phone over the internet thru Cricket. I was told I would get a rebate. I ask what do I need to do to get it was told nothing. That the paper work would be with my phone when I received it. Of course when I got my phone the paperwork was not with it. So I waited three or four week and when I still did not receive anything I called. I was then told that it was to late to get the rebate bacause I was supposed to fill out something over the internet when I purchase the phone. Of course I was not told this when I purchase the phone so I did not get my rebate. Then a couple of months ago I started receiving text messages saying I needed to pay 1.25$. I thought I must be a mistake. About three weeks ago I received another text stating if I didn't pay it my phone would get turned off. So I payed it. That was on a Monday. By Friday I am driving home and decide to make a call and my phone is off. So I try to call customer service and of course cannot reach anyone. But the automated system tells me I owe 11.00 now and once I pay it my phone will be turned back on. So after 3 hours of trying to reach them, I payed it. They still did not turn my phone on so I called again and the automated system told me I had to pay for two months of service in advance before they would turn my phone back on. I was so made that I went and got service thru another carrier. But I was curious so I went to their office to find out what was going on. I was told that when I called to pay my bill their computer system did not deduct the full amount out of my account. Who's fault is that. Not mine I told her. I then said that is not true because they would have turned my phone off along time ago. Then I was told I still had to pay for the two months. Ha, Ha I told her. I have service with a company where if their is a problem I can at least reach someone. That is my story. Cricket Yes is cheat but you also get cheap service.