One Stop Kitchen Bath and Floor Inc. Complaint - Poor workmanship and the worst dishonesty

Review by Lee in Winter Park FL on 2010-04-09
1319 GREEN FOREST CT., WINTER GARDEN, FL 34787, FLORIDA -- Countertops and Cabinets installations in one kitchen and two bathrooms --Mark is the contractor to perform the job. A little 3 people business. I agreed with Melody M. from Kissimmee that it was the worst experience ever and it would be crazy to recommend them! Contract requires 35% deposit, 35% at cabinets delivery, and 30% at end of job. The works were estimated to be completed in 1 week, not including the 2 weeks lead time to procure materials. However, the actual works took 3 weeks plus the 2 weeks procurement lead time. Mark would promise to show up and finish the job, but he always had an excuse. It was very stressful not knowing when he was going to show up and work on the job. He is unreliable, irresponsible, and doesn’t return customer’s calls. He didn’t do what he signed and agreed on the contract to do, and he doesn’t stand behind his workmanship. He performed a sloppy job on the kitchen cabinets. Too many holes were drilled for cabinet door hinges and none of them were patched. He installed a wrong color of the marble backsplash titles in the kitchen. He also installed a wrong granite countertop color in the bathrooms compared to the correct one in the kitchen, but when asked he said that he would not fix those countertops in the bathrooms because it would cost him too much money to replace them. Mark is not professional in communication to the customer. He slammed his phone on customer's call when he was questioned on the job progress. Overall, I would not recommend Mark and his folks to be your contractors. I would suggest you find someone else more reliable and always stand behind their works. That way you will save your money, time and be away from all the headaches!
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