Ashley Furniture Complaint - Worst experience ever with an upscale furniture store
CATONSVILLE, MARYLAND -- My experience with Ashley home furniture has been the worst. I purchased a beautiful bedroom set in 2009, which included the bed/dresser and a night stand. I then decided to purchase the armoire to complete the entire set. So here is where the madness comes in. I purchased the armoire and requested that it be delivered, well needless to say..on a rainy afternoon the delivery men call, and ask that I come down from my apartment(4th floor) and hold the front door open for them, well finally the two men hauled the armoire in the building, with the rain dripping wet from both
pieces without a covering. Then they hauled the 2 pieces onto the elevator
and proceeded to place the armoire inside. They then walked the armoire down the hallway to my door. The two men then place the armoire in my bedroom, and had me to sign for the delivery and asked me to walk them back to the elevator. I told then to go straight down the hallway turn left and push the key to the lobby, and I then closed the door. . Well.. needless to say, I inspected the furniture only to find that the bottom drawer had a large size hole in it. and the front doors were on uneven. and the story goes on..I called customer service to notify them of the problem and was then told that they would reorder a bottom drawer and a service technician would come to handle the uneven front door. Well I did receive the reordered drawer only to find that it had been damaged. I called customer's service once again, and of course they blamed the damages on the item being mishandled by the process by which the furniture was taken from the warehouse and then being delivered to me. Well this is unexceptable to me, Ashley Home furniture is suppose to be an upscale, top of the line furniture store...I would not advise anyone to make "ANY" purchases from this company.