Bank of America Complaint - Why "bank" at B of A when there are good banks?
TORRANCE, CALIFORNIA -- B of A security system and "customer service" has to be amonng the worst in the business, at least I hope it is! First, after years of banking with them, they gave me a new last name! When I called the online number, I was told I would have to go into a banking center in person to make this change. Reasonable enough, except, you guessed it, when I went into the banking center I was told there was nothing they could do, that I had to call the number that told me to come into B of A. Fortunately, I had my cell phone, called the web customer service without leaving the teller's window (he kept asking me to move aside so he could go onto the next customer - no wonder, there were plenty of those in that long line!), he called the manager who also said there was nothing he could do and had me speak to a "personal banker". She promised to file an "investigation". However, after over two months of "investigating" my last name remains incorrect. Needless to say, have, as of today, closed all accounts with B of A. Of course, that is not the end of it. Because of this error, my credit report now has the name B of A gave me entered as one of my aliases! Thanks B of A!
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