The Sofa Company Complaint - Beware Of Disreputable Salespeople
LOS ANGELES, CALIFORNIA -- BEWARE!!!!! First, the reason there are so many great reviews, is that the company give you a $40 credit towards your order. Many people choose to do this before they have received their order, because the sales people are extremely nice when they want your money for their commission. Here's the run down of what happened:
1.) I went into the downtown store and met with an extremely helpful salesperson (didn't realized they worked on commission - silly me). We spent about 30 minutes together, and a sofa that was shown online for $695, suddenly became $1,490 by the time everything was said and done. I didn't need the sofa for a while, and they will only hold them for 3 weeks before charging you a hefty fee, so I asked her to not submit my order for 2 weeks. Non the less, a 50% deposit was required on the spot.
2.) Several days later I was at a different furniture manufacturer and found a fabric I liked infinitely more, which The Sofa Co. had nothing anywhere near the quality, design or color. I called 1 week after placing the order, and still 5 days before the order was submitted. I was told my salesperson, was not in and would be back the next day and would call then.
3) Of course I got no return call. After a couple calls the next day, I finally reached her, only to be told they had a "no cancellation" policy (mind you my order had NEVER been submitted) and they were not going to refund my $750 AND I was still committed to paying the balance when it was done! However, I could certainly apply the money to another purchase if I didn't want what had been ordered.
4) I asked to speak with the manager, who of course was not there. The saleswoman said she would check with him in the next day or two and get back to me. From there I made several phone calls back and forth between the saleswoman and the manager. EVERY time I reached one of them, they needed to speak with the other one before reaching a decision about potentially refunding my money. This went back and forth for a couple days.
5) After being promised I would receive a phone call today (which I didn't), I called my saleswoman - who first said her manager wasn't in and she hadn't spoken to him, and then said she HAD spoken to him and he reiterated there would be no refund. When I again asked to speak with the manager, this time, I was told it would be FOUR days before he was available - conveniently 2 days beyond the original date the order was originally to be submitted.
This is an extremely SLEEZY operation - aside from information I recently received that their quality is extremely questionable, and the sofas are manufactured in China.
Save you money and go somewhere else - ANYWHERE else!!!!