Macy's East Compliment - The Ring - Really Good Customer Service
Really Good Customer Service - Compliment
2300 EAST LINCOLN HIGHWAY, PENNSYLVANIA -- My search began when my wife spotted a diamond ring that she really wanted as an annivesary present in a Macy's catalog advertising their one day sale on various items 3/31/10. It matched her wedding and engagement rings and, much to my delight, was on sale for a couple of hundred dollars less than other rings she'd looked at. So I went on-line to order it. The web ID number wouldn't take so I called their Catalog center and got Irene. She couldn't get the ring to come up and her computer was jammed so she had to call tech support and promised to call me back. Okay, this is beginning to look a bit dicey, but by God I'm going to get that ring. Irene calls back after about 15 minutes to tell me the ring is no longer in stock at the catalog center warehouse, but she found several stores (my local Macy's wasn't one of them) that show it in stock, one of which is Oxford Valley/Langhorne, PA near Philly (I'm in Pittsburgh). She gives me the phone number to call them. It's now a quest. I will get that ring if I have to drive 7 hours to buy it. Fortunately, I get Meena in Macy's Jewelry Department at Oxford Valley. She checks stock (it's there!), takes down my shipping information, double checks to make sure it's the ring I want, and quotes me the price (sale price, but I'm paying shipping which is fine and a heck of a lot better than driving there). Meena calls later that night to tell me the ring (I'm now thinking 'The Ring, My Precious' kinda like Smeagle in Lord of the Rings) is on it's way. It arrives, it fits, my wife is happy (and consequently so am I), and Meena calls to make sure it arrived safely. The customer service given by Irene (catalog center) and Meena (Oxford Valley Macy's) was excellent. They were courteous and helpful. The product was what we wanted. I get +10 points in the husband rankings from my wife. Great job, Macy's!