USAPhotoNation.com Complaint - Bait-and-Switch

Complaint

Review by Long Odds on 2004-11-11

On October 15, 2004, I ordered a digital camera from USAPhotoNation.com. The camera was supposed to arrive in 7-12 business days. A few days after my purchase, I received a call from Mike Taylor of USAPhotoNation, telling me that if I didn't order the USA version (for almost $100 more), the camera would come with a manual in Japanese. I told him to send it anyways and simply printed the manual off the web. Almost a month later, after still not having received the camera, I checked the company's online tracking system and found that the order had a hold on it. After calling customer service, Mike Taylor once again got on the line and said that I had told him I would call him to confirm which version I wanted. AN OUTRIGHT LIE! The old bait-and switch in action. When I complained that he had a very dissatisfied customer, he said that his company was too big for me to do any harm. This is why I'm writing this and am asking anyone who reads this to copy this letter and post it to any other customer complaint sites you know. When I indicated that its service like this that gives business a bad name, he said that the reputation people have of his firm doesn't matter when he's just trying to be the lowest price retailer. Let's show him he's wrong! I cancelled my order and want everyone to know that you should avoid USAPhotoNation.com like the plague because they are a scam!!!!