Delta Airlines Complaint - Delta is not your friend
I painstakingly selected the flights I needed, taking into account time restraints. My return flight was carefully selected so I could go back to work within about 5 hours of my return. About six hours before the flight, they delayed it for an hour, letting me know with a robo-call. About an hour after that, the flight was cancelled altogether, with no explanation. They then let me know with another robo-call that my flight was re-booked for a flight 8 hours later. Please note, I specifically was avoiding the flight time they put me on because it did not fit my schedule restraints. As I recall, the flight they bumped me to was actually a CHEAPER flight. When I called back to their contact phone number, it simply let you know that they couldn't take your call because they were getting a lot of calls. I went online to the email/complaint line, and filled out that box. It then responded to my email with a robo email saying it would take 2-3 days to respond.
I am still waiting for that (five days later).
The next morning I called back and I talked to someone that seemed to only partially understand English. I calmly explained my situation and he put me on hold for 10 minutes. When he came back to the line it became clear that he didn't understand me, as he merely explained the situation I was in and told me there was nothing more that could be done. Not even free bags.
Damage Resulting = I lost a whole day of work ($150). Because people on both ends of this situation also had to work, and pick me up, they also lost work. I also think the flight was pretty overpriced. $450 RT to PHX from BDL not including bags. ANY checked bags will cost you additional money. I had two which was just over $50. Although I did not have to pay for the bags both legs of the round trip, I get the impression (from the Delta Phone Rep.) that that is usually the case. It is also important to note that the Delta web site openly encourages you to purchase 'duty free' shopping goods. Then they let you know that its OK to bring them on as additional carry-ons.