Sears Complaint - LOUSY repair service..will NEVER buy from them again.
MEDFORD, OREGON -- When our house reached 10 years of age, we started changing out our appliances. One natural inclination was to go to Sears. They would have everything we needed.
Our first purchase was a Kenmore (made by Frigidaire) HE washing machine (the dryer came later). We had the repair man our to look at a leak (couldn't find it) while it was still under warranty. He basically said it was a phantom leak and not to worry about it. All was fine. The machine stopped spinning correctly and needed to have 3 parts repaired after just 5 years! One of the parts was a faulty door latch (hello, leak!).
We replaced our dishwasher with a Kenmore/Frigidaire in 2008. During the first year we had...you guessed it, a leaking problem. We had the repair man out TWICE to look for it and they couldn't find it (never actually pulled the machine out to look). We just kept a bowl under the back to catch the water. After the second visit by repair, we decided to buy the extended service plan "just in case".
In 2010 we replaced all of our flooring. To do so, we had to pull the dishwasher out from under the counter. We FOUND THE LEAK. The gasket that sealed the upper-arm water feed was calcified and crusted up with other muck. We called repair so they could fix it while we had it out. We also required a new door latch and hinges (daughter fell on the door, our bad). He came out and had to order parts that would take 10 days to arrive!!! So, we lived the next 10 days the "old fashioned" way and waited for parts. We had already scheduled the repairman to return after the 10 days.
Our parts arrived in about 7 working days. The night before repair we get a confirmation call for the next day. He would be here sometime between 1 and 5 pm. So, my husband waited at home the entire time... at 3 minutes until 5 we got a phone call saying repair wouldn't be out AT ALL that day!!!! We scheduled TEN DAYS IN ADVANCE and they CANCELED OUR REPAIR!!
We had to replace the first mentioned washing machine because parts and labor would have been more than $500. We bought it from a local appliance store with locally scheduled repair and we got a 5 year warranty.
We will NEVER, EVER buy ANYTHING from Sears again. My husband is so mad that he isn't buying their tools either!