Symantec Corporation Complaint - Terrible update process, bad customer support - Norton Antivirus/Firewall

Norton Antivirus/Firewall - Complaint

Review by MikeinPhoenix123 on 2010-04-10

I have been a symantec subscriber for nearly 10 years now. And as of today I am removing all Norton produts from my computer. After pressing "Liveupdate" to get updates for products that I have allready purchased, I get asked to "reactivate my software". But of course it does not work so I chat on product support (which in itself is a completely broken process) and find out that they don't support the product that I just upgraded. When you press "Liveupdate" it should update - not upgrade. And you can't go back to what you had.....there is no "undo". And so you are forced to upgrade your product to the "newest" version. After 40 minutes on the phone and another 30 on chat symantec agreed to refund my money for the Antivirus but not the Norton Firewall. And after the whole ordeal, I have decided to remove all Norton products (including Ghost). Its just bad policy and bad customer support to sell a product that is good for a year and then force your customers (wasting their time) to upgrade in midstream. I actually am feeling good about the Norton removal tool right now......should have done it last time I ran into this wonderful product support system that Symantec uses (this isn't the first time that I have had this thought in the last 10 years of using their products). I run a company developing software for Aerospace companies......and as of today I have decided that we are going a different path to protect our corporate servers. There will be no Symantec products on our company servers or work PC's.