Lafontaine Honda Complaint - Poor Customer Service
DEARBORN, MICHIGAN -- This is not a story that I had hoped on writing. I love Honda vehicles and drive nothing but Honda. My recent experience with the purchase of a 2005 Honda Accord EX-L was unprofessional to say the least.
I purchased a 2003 Honda from Lafontaine Honda and had a great experience. I brought my car to the dealer for every oil change and scheduled maintenance. I didn’t think twice on what dealership to go to for the purchase of my 2005 Accord.
My experience started off with Kevin who was not the best at negotiating price. Every amount we gave he had to go back and talk with the sales manager (I assume). He did not seem confident. At one point the price was still too high for my budget and I told Kevin that maybe now is not the time for me to purchase the vehicle since I can’t afford the payments. He said oh no we can get it down. I thought well do it! He said the payment would be lower if I did without the spoiler. I was told the spoiler cost $600 so I put down $400 of it.
Well I get the car for $23 more a month (and a total of 3 hours later) than what I was paying on the 2003 Accord and the new one had leather and a V-6 engine. Not bad. However, the spoiler needed to be added, the rubber needed replaced around the passenger door, the gas tank had chipped paint that needed repaired and there were small scratches that needed buffed out. (I was told that was from the tape that comes on the car.) I left the car there that night (Monday) and was told it would be ready tomorrow at 4PM.
I receive a call Tuesday that the spoiler was the wrong color but I could still pick the car up. Well since I needed a car to drive (my 2003 insurance expired Tuesday) I had no choice but to pick up my car. When I arrive Kevin and I go down a check list of items that were already checked off. He wanted me to sign the paper that said I had seen the car and it was okay. I told him I had not seen the car. He assured me it was perfect and he had seen it. I sign my name and go take a look at the car. The sales manger, who comes to congratulate me, is surprised when I tell him the spoiler had not been added. Kevin then tells him it’s because it had a scratch on it. A different story than what I was told. Kevin then speaks of a follow up call that I will receive and tells me that if I give him all 5’s he will get a really nice watch or camcorder and wants my assurance that I will give him a good score. When I look at the car, the rubber that was supposed to be replaced was not and had not even been mentioned to the service department. Kevin admitted that was his fault because he was so concerned that the scratches were buffed out. Annoyed at this point I was not going to bring the car back in the next day and needed a break from Lafontaine, Kevin and Donald. I tell them I will bring it back in Thursday. In order to do this I miss two hours of work.
Kevin gives me the key to back the car out of the service station. I did not want to be responsible for backing the car out of their garage and gave the key to my boyfriend. As he is backing the car out Don, the sales manager comes out and says Kevin should have done that. A little too late now!
It’s Thursday and I bring the car back in to meet Kevin who again reminds me of the call I am to receive and the 5’s he wants me to give him. I get the loaner and am out. I get a call about a hour and a half later. I am told the car can be picked up by someone in the service department. I thought it was ready fast and asked if it was all done. He said no. The spoiler was the wrong color. I return to pick up my car very upset. Too upset to talk to anyone. However I call Don and tell him the story. He then says he backs me and that my intelligence had been insulted twice. I hadn’t thought of that. But thinks for pointing it out Don! Now I get to bring my car back in Monday.
That will be the last time they see or touch my car again. My boyfriend is waiting for the 2006 truck which will not be bought at Lafontine, my sister who drives a 1992 Accord will not be buying her next Honda from Lafontine and neither will my mom who is in a 2003 Accord or her husband who drives a 2004 Accord. The have lost the business of the entire family. They have lost me as a customer and I will not recommend them to anyone as I did in the past.