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Ferrando's Informative - Ferrando's south-side glorified slow-food

Review by Bubbleface on 2010-04-10
AIKEN, SOUTH CAROLINA -- THIS REVIEW IS MEANT FOR THE SOUTHSIDE LOCATION:
152 South Aiken Lane,
I was invited here to celebrate the birthday of a friend. His wife called ahead to let them know when we'd be there, and how many, so I KNOW we were expected. This was a weekday at about 5:30 PM and the place was not very busy when we arrived. Instead of anticipating our arrival, the help had to juggle tables to make a larger seating area for us while we waited. The server brought us drinks efficiently, and after a little chit-chat we ordered two large pies, and a dish of meatballs for one person. The meatballs came in a reasonable time. Then more patrons began comming in and the place got a little busy. After about a half-hour of talking we realized that people who came in after us were being served their meals. We had to call our server over to ask what was going-on and she said there was a problem with the "ordering computer" and the kitchen did not receive our order. I couldn't believe what I was hearing. I understand computers are used these days in this situation....maybe, even though the kitchen is three feet around the corner. BUT a server who has a party when it's not-even a busy time NOT enquiring about an order after a half-hour, demonstrates the lackadaisical attitude of this place. After this we got a couple casual promises that it would just be a few-more minutes. The total wait for two pizzas was more-than AN HOUR! Our hosts were embarrassed.

This place is obviously rudderless. NO manager came to our table to offer greetings to a group who chose this establishment to host a special occasion (some of us were first-timers there), nor did a manager come to apologize for their screw-up. This place seems to be run like a hobby instead of a real business.

A saving grace was that by the time we were served, we were so hungry that we didn't care as much about the quality of the food as that we just got something to eat. As-to the quality, I would put it at average. One good thing was the background music was soothing. And in fairness, I think they discounted the tab. Otherwise this joint would just get one star from me. The server was polite and business-like, even a little shy. But what-more can you expect from kids who have no leadership or mentoring. This place has potential that is not realized because of a lack of serious, hands-on management.

The only future business I might give this place is for a called in order. If it isn't ready when I get there, I'll walk out and go elsewhere; I don't believe in rewarding incompetence.
I really hate to say this, but Ferrando's south-side is a glorified fast-food place..........except it isn't fast.
Comments:1 Replies - Latest reply on 2010-04-11
Posted by Starlord on 2010-04-11:
While I agree with you on the idea of a group of teens running a restaurant with no manager on site, even another teen with the title manager, A computer malfunction can happen to anyone. On one episode of Kitchen Nightmares with Gordon Ramsay, the restaurant had their ordering computer go down during a busy dinner service. I truly hope that the conditions you describe were a temporary abberation, and that if given another chance, might show you a much better experience.

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