LG Complaint - Possible class action law suit on LG company?
I bought my first house in July 2009 and decided I needed brand new appliances to go with it. Besides, I am a single parent of three working 60hrs a week and trying to go to grad school. So, in order to save me some headache of having to deal with brokendown appliances, I decided to buy an LG LFX....SB brand of french door refridgerators. I took out a one year warranty on it and after 6months, the ice maker stopped working. I called Lg and they came out to look at it and had to replace a part, of course I was still on warranty. 9 months later, I called them because the bottom freezer will not open. They came, replaced some parts and fixed it. Exactly 16 months after purchase, an FF error code started showing on the display panel and later converted to an IF error code and my refridgerator part of the whole thing was not cooling, nothing was wrong with the bottom freezer. Lg told me I was out of warranty and had to call their authorized service repair man to come take a look at it at my own expense.
I called the service representative and was told the earliest they could come out will be in a week and I have to be home since they don't work after hour. At this time I had stopped buying groceries since I had nowhere to put them and half of the last groceries I bought were thrown away. I decided to call a reputable repair shop locally and the guy told me I had trouble with my evaporator motor fan that works the fridge. I ordered the part from Lg and was told it will take two weeks to have it delivered. At this point, I had to go buy a compact size fridge for milk and all what nots. Part came, repair man worked on fridge, it did not work. After reading the report on the Lg brands and after $350 on parts and labor, I have decided to count my loss at this time and just move on. My kids and I are going to use the compact size fridge for a while (I don't know what we are going to do for ice this summer, we live in Texas). I am going to call my school and take this summer off from grad school so I can work extra this summmer to replace the refridgerator. I am very disappointed with Lg and their products and my advice to anyone is never to touch an Lg refridgerator, or their other products for that matter, with a 10foot pole. Or buy 10yrs warranty if you must buy their products. By the way, I had a Maytag refridgerator that I gave out to my former neighbor as a parting gift when I bought my house. It is still in use after 5yrs, it has not been worked on since I bought it, not once. I wonder why there hadn't been a recall on Lg refridgerators or class action law suit. Americans work too hard for their money to be replacing appliances every 18months.