Chase Sears Mastercard Complaint - Sears Master Card - Fraud claims
I have tried in vain to reach a mutually agreeable resolution to the fraud activity on my Sears master Card account. I had approximately $2,300 of fraudulent charges - primarily cash advances. The Fraud Department insisted that the withdrawals were made by someone I knew. Since the card was in my possession I found this impossible to believe. It was a long and frustrating negotiation with Sears MC. At no time was their Fraud department able to prove to me that the fraud charges were made by someone they claimed I knew.
I wrote on several occasions, phone numerous times and the final call, I was told my fraud claim had been closed. Everything took forever and I had been told videos were requested. My last call was to, yet again, ask what was happening with this request. Over a year wasted and I was not reimbursed for any of these fraudulent charges. I think we all know the sophistication of credit card theft, and have all heard the incredible police busts made on card hackers. But my pleas fell on deaf ears.
I am offended and insulted at the treatment I received. I do not feel my request was treated with the dignity it deserved. I do not feel fairly and honorably compensated.
As a result I am ending my financial relationship with Chase and Sears Master Card.
I have however paid for over $2,000 in fraudulent charges as I want to keep my credit rating in good standing. But now I am DONE. My account is paid out. And I want everyone to hear my story and I hope as one single consumer I might have some influence on others.
*Please note I did do due diligence: I did file a police report but nothing came of that. I chose not to hire a lawyer due to the emotional stress.