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Evercom Systems, Correctional Billing Services Complaint - Always Have Problems

Review by hollyp on 2010-04-10
DALLAS, TEXAS -- I have never been so disgusted, I cannot receive calls from my husband continuously due to evercom's "system errors", this happens all the time, I prepay for this and there are so many errors it's ridiculous. The prepaid cards he gets sounds like he's talking through a robot or in a well, you'd think for prepaid that you would get the expected service but you don't.

This needs to be looked into and corrected, this is the only communication we get and it's just ridiculous!! They need to correct this and I know I am not the only person complaining!!
Comments:3 Replies - Latest reply on 2010-04-22
Posted by Skye on 2010-04-11:
Are you saying phone calls are the only communication you both have with one another? How about writing letters?

You could try to contact your state attorney general for help.
Posted by hollyp on 2010-04-22:
We do also write letters, it's just that it's nice to hear his voice but the service they provide is not good at all. For as much as I pay for the phone calls we should be able to hear each other and for it to work when he calls.
Posted by jktshff1 on 2010-04-22:
Please see related reviews. Unfortunately, yours is a common complaint with these services, although they do have contracts with the facility that helps keep my tax dollars down and support the incarcerated. (how's that admin???)

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