Wells Fargo & Company Complaint - Wachovia Branch ATM Makes Error, Money Withdrawn From Wrong Account
FLORIDA -- Earlier today around noon I went with a family member to a Wachovia branch to withdraw $20 from their ATM so we could make a cash purchase. Insert card, input pin number, select withdrawal, select $20 amount.
On the screen to choose which account to withdraw the money from, the family member clearly pushed the icon on the touchscreen to withdraw the money from the checking account. The desired button flashed in response. A vague warning message popped up stating that by withdrawing the money, there is the possibility of incurring overdraft fees and other applicable fees, if any, for usage of this service. It was so vague that seemed like a standard prompt which gave no cause for concern.
So out pops the twenty, and a receipt that stated that the account now had a negative balance!
Immediately we knew something was wrong, as the checking account had plenty of money in it. We called the 1-800-Wachovia number from a cell phone. The representative determined that the money had actually been withdrawn from a nearly-empty savings account, not the checking account that was selected. He corrected the problem and credited back the overdraft fees.
However I still find it unacceptable that firstly, their ATM would make such a blatant error and take money from an account other than the one selected, and secondly, the warning message was so vague where it can be easily disregarded by anyone until the withdrawal has actually occurred, the receipt seen, and then the realization comes that that making the withdrawal was a big mistake. Lets hope it is fixed soon.