Budget Rent-A-Car Complaint - Nightmare Truck Rental Experience
I recently rented a 10' truck from Budget and had a horrible experience with the drop-off. They have few if any 24-hour drop-off facilities, and their after-hours drop off arrangements can be horrible.
The pickup was friendly and convenient. I had previously used U-Haul, but decided to try them because the pickup location was closer. However, when it came time to drop off the truck, that is when the nightmare began.
I was unloading the truck at one location and was planning the drop off the truck nearby and then drive home in our car (another 120 miles). Our unloading took longer than expected, and I needed to make an after-hours drop off. I called the drop-off location as required and the person answering the phone told me to park the truck in their lot and leave the keys and rental agreement in their box. He said the guy who handled the trucks wasn't available just then, but agreed to have him call me back. I never did get a call back, and when I called before their closing time, their phone line seemed to be out of order. Anyway, I went on over to their address with the truck with my wife following behind me in our car. When we got there, it was in a seedy part of town with a locked gate all around the property. There was absolutely no place to drop off the truck.
I called Budget customer service and they directed me to a different address. This one turned out to be located in an even seedier part of town (hard to believe) and when I got to the address, there was nothing there. Finally, I gave up and just drove all the way home with the empty truck and my wife following behind me. The next day I return the truck to a place local to my home only to find out that the extra charges totaled up to be two times the original cost of the rental. The man at this location called to my original drop-off location and this time the person answering said they didn't have an after-hours drop off, but that you could leave the truck there and come back in the morning. What good is that?
Having used U-Haul before, I doubt something like this would have happened with another company. At least other companies have drop off locations with longer business hours (some are 24-hour locations) and in better parts of town. I will never go with Budget for a truck rental again.
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