Virgin Mobile Complaint - Double Billing
I purchased a 1000 text package and was billed 2 times for it. I called customer service and was told that it was due to the fact they were having issues with their website and I would be refunded within 3-5 days. I was also given 50 bonus minutes and they would put $5.00 on the phone for the mistake. When they still had not issued the refund almost 2 weeks later, I filed a dispute with Paypal and was issued a refund. I guess this made VM mad because they suspended my service. I called and asked why and was told it was because of the "chargeback" and that I would have to send them the email from Paypal that stated I got the money back and then they would "look into it" and re-activate my service in 24-72 hours. I repeatedly asked for a supervisor and was NEVER given one. They also informed me that I used all 1000 texts in just a matter of days and they were NOW charging me. 15 cents per text. If the account was suspended, how were the texts going out and why was I charged for them? I don't understand it. I didn't use that many texts and so I have purchased a NET 10 phone and will never use Virgin Mobile ever again.
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