Centurytel/Centurylink Complaint - Unreliable internet speed
We've been signed up for Centurytel's 1.5 MBPs High speed internet for around 2 years now, I believe. When it first became available around here, it worked fairly decently. However, in the past year that has not been the case. Around the summer of last year, for around 3 months, my internet speed dropped from delivering 150-180kb/sec downloads to 70-80kb/sec speeds or lower. It stayed that way, constantly, for around 3 months. I put in a call to a centurytel tech, only to have him come out, say there was nothing wrong, and leave. Well, that didn't help my internet speed. I know for a fact that it was not my computer, for I keep my windows updates current, my anti-virus software updated, and I have 2 different spyware scanners. I run weekly/bi-weekly scans for viruses and spyware. I also know it was not my router, because I unplugged the router and tried plugging directly into the modem, to no effect. And according to the centurytel tech, there's nothing wrong with the modem. We also have 2 computers in the household, both giving the same speeds.
Ever since the 3-month drop last summer, internet speed has been unreliable at best. I would have good days, where I would have no internet issues at all, then there would be horrible days where I would see drops to as low as 20-50 kb/sec. Not to mention that these are not peak internet surfing times, so it should not have anything to do with the ISP's servers getting too much traffic. These speeds will carry on into 12-4 A.M.
Currently, and for the past 2-3 weeks, I've been getting drops again into the 80-100kb/sec range. That's not as bad as last summer, but it still makes playing games online/watching videos very frustrating.
If there was another ISP choice in my area to switch to that wasn't dial-up, I would have taken it long ago; early termination fee or not.
I find it interesting to note that as of right now, centurytel's rating on speedtest.net is a 2.4/5, which is more than I would give them at this point.