Sears Complaint - Sears Repair Service
I have a Kenmore dryer that was in the house when I purchased it. I have no warranty but it is currently not working. I have made 2 appointments with Sears to come out and fix the dryer, both appointments were no shows on Sears part. We actually called them 2 hours after the first missed appointment and were told oh they're running late in which after another 2 hours still no show or phone call as to when they might show up. Second appointment I actually purchased a service contract hoping this would get them to show. I called them 2 hours into the designated time and they were surprised the tech hadn't called me yet to let me know their status. the tech then called 30 min later to my cell from a blocked number and when I didn't pick up (because it's not glued to my hand) they claimed no one was home even though there were at least 3 people over the age of 18 in the home at the time. So I have now called back and cancelled my service contract. why have a contract that I can't get them to honor and they have called 4 times to reschedule. why so I can waste yet another day sitting around waiting for Sears.
worst of all dryer still not fixed.