CompuRecovery LLC Compliment - Thank you! - Data recovery (laptop hard drive)
EASTLAKE, OHIO -- I looked up the closest locations that offered data recovery, and I found CompuRecovery on google. I looked at their website but wanted to call to speak to someone instead of trying to understand the terms and fill out the forms (I'm lazy and I was in a hurry!)
The Geek Squad at Best Buy in Olmsted Falls, OH told me that they could not do anything with my flash drive, that it was beyond their service technicians' expertise. So they actually told me about three companies: "major company 1 on google, major company 2 on google" (I don't know if saying their names is against the rules here... and last and NOT least, CompuRecovery. The first two companies told me that Toshiba drives only had a 50/50 shot and that they would charge me $149 (and one of them said $199!) just to LOOK at the media. This rang false, so I called CompuRecovery and spoke with Stephanie (did not get a last name).
She said I could drop it off that day and she would personally make sure the technicians saw it first thing in the morning. I didn't make it out to their facility until AFTER their scheduled closing time but they waited for me, which added to my confidence in a LOCAL, friendly firm.
The next day I received an email report of the problem with the media and as I was reading the email my cell rang and a technician wanted to discuss our options for the drive. He explained what would be done and how to go about moving the data onto another drive, which I also purchased from CompuRecovery at a fair price, considering if I ordered it for cheaper online it would delay my already impatient situation.
The price was more than I thought data recovery cost, but they explained that a clean room facility would be used. I didn't know what this was and now I do because I asked. They managed to get the data, send me screenshots of the recovered data and they waited until I came to their office again before billing me, so I could see them hook up my new external drive and show me how all the files were not corrupt or not missing.
This was done in a matter of 8 business days. This kind of service is so appreciated. I waited a month to write this review, to see if they would send me a follow up email seeing if everything was okay, and I received it this morning. So gold stars all around for CompuRecovery. Thanks for helping me and I will tell ALL of my friends.