North American Bancard Complaint - Worse than Carnies...Criminals
ATHENS, OHIO -- After 9 years with NAB with very little problems I decided to switch processing companies to throw some business to my bro-in-law. This company became immediately hostile and deceptive in order to squeeze as much money out of me as possible.
I asked for a copy of my contract and was mailed an illegible version. The writing was obscured and tiny. Asked for a legible version and they sent the same version. I figured I would ask the customer service reps any questions I had regarding contractual issues with closing the account. BIG MISTAKE. The reps are intentionally deceptive and lull you into thinking you are on the right track and then debit your account later.
I was told to fax my request to close, which I did....three times. Each time they claimed they never received the fax. After the third time I asked to have immediate confirmation the fax was received which was met with hostility as though I was the one being unreasonable.
Explained on 3 separate occasions over the phone that I wanted my account closed in Feb. so I would not have to pay processing fees for March. Suggested Feb. 28th and was told that would be "fine". Of course I got processing fees for March.
Was also told that I did not have to return my machine. I HAVE WRITTEN PROOF IN AN EMAIL of the conversation where the representative said not to return it. Just got a letter stating that if the machine is not returned 10 days after the letter is dated (three days from now) I'll get a $500 fee. The letter is post marked two days after the letter is dated. I would have been HAPPY to return their old and outdated machine. They intentionally told me not to return it in hopes that they could get another $500 out of me after it was not returned on time.
I would applaud a class action suit against this crooked company.
I'm sure NAB will respond with their usual automated rebuttal about how they "strive" to meet customers needs....what a load of crap.