Time Warner Complaint - Billing Due Date Change 3 times in 6 months
What's caused me to come online is the complete lack of caring the company gave me about canceling my service. When I started service my first bill was due October 22nd. I was told that would be my billing due date for each month after. My next bill due date was changed to December 1st. No big deal. Each month after if was off by a day or 2. Once again no big deal but I don't understand why a company that obviously has a varying due date because it goes by a generated statement date doesn't just generate the statement at the 1st of every month so my bill won't vary from month to month. I paid my bill on the 4th of March when it was due, then checked the web on April 2nd to pay by bill again only to find out my bill due date had been changed to the 27th of the month. Not April 27th but March 27th meaning I was supposed to pay 2 billing about 2 weeks apart. When I contacted customer service about this they kept going over the fact that I was paying for service I had received. I wasn't arguing that, what I was pointing out is they should adjust my bill to help my out since they had cause my account to have 2 bills due in 1 month, and to make me consider staying with a company that is so incompetent. I was told by the supposed manager of the customer service/ billing/ equipment service/ everything department there was absolutely no way they could credit the account because I had already gotten the service. When I asked the to credit my next month for service I hadn't gotten, they just did the run around again and claimed if they requested the credit it would be denied. I can not understand how a company can stay in business when they won't even attempt to resolve issues with the customer. I was only a customer for 6 months. I don't ask for much, just my bill to be due roughly around the same time each month.