Courtyard by Marriott Complaint - Marriot stole 1000.00 from my bankcard! - Sandra (manager)
Sandra (manager) - Complaint
TUCSON, ARIZONA -- 2 days after our stay at the courtyard marriot in Tucson, my husband and I saw on our online banking, that Marriot had charged us 1000.00 for our overnite stay! When I called to ask the manager Sandra what was the mix up, she said "oh that is for the TV that is missing out of your room"..I said ..ARE YOU F_ING INSANE ? she said that if we had a problem.."call the police " then said that she was not going to talk to me anymore about it !.ARE YOU KIDDING ME ?? She also said ..after I called from another phone, because she was ignoring my calls after the initial call"you were the last one to go in that room" I said "oh really is there any survalance cameras there?" she said "no..we do not have any survalance cameras here" I said what ???are you f-ing kidding me ? how is it that you say I was the last one in the room? she said "the keycard" I said "ok what time was that ? " and she said "that is none of your business, that is company info "..are you f-ing kidding me ? Long nightmare short...we have a copy of our checkout time of 11:16 am..and the police eventually checked the "keycard log' and found that the last entery into that room was 11:22...we did not steal a TV from these money hugary, rude, insane people at the hotel!!!!! we had to cancel our bankcard, because 3 days after our stay we had an additional charge of 2.50 on top of the 1000.00 that the manager stole from our account !
I am still try'n to nail this machine known as the MARRIOT, and I will have my day in court !!!!
We still get no response from Marriot. they are keeping our 1000.00!
ing kidding me ?