Hughes Net Complaint - Worst company to deal with ever.....buyers beware
I moved to Bridgeville on 11/10/09 at that time I contracted with HughesNet to be my satelite provider for my internet. I was never told that their system did not allow Voice over Internet calls, which I told them I needed for my job. After 1 week of not being able to work I cancelled my service with HughesNet. I paid them up front 200.00 for installation, 200.00 for their equipment and 130.00 for my 1st month's service. They refused to refund me any of money except for the equipment if I returned it to them. I immediately called my bank and did a charge back against HughesNet. On 4/1/10 my bank refunded me $334.00 for the 1st month's service and the installation charges. They did not refund me the $200.00 for the equipment because HughesNet said they would refund me that money. On 2/21 I sent the equipment back to HughesNet, on 2/24/10 it was received by HughesNet. On 3/1/10 I called to see when I would be receiving my $200.00 refund and I was told that it would take 21 days to process my refund. On 3/24/10 I called again looking for my refund to be told that my refund was processed and I should receive it within the next business day. On 3/30/10 I called again looking for my refund and was then told that I had to wait until my "billing" cycle ended, even though I no longer had an account with them, on 4/10/10 and they would process it then. I called today 4/12/10 again looking for my refund only to be told this time that I would have to wait 45 days from the date of 3/24/10 to receive my refund back to my credit card.
It seems every time I call I get another story from their billing department, it's as if the left hand doesn't know what the right hand is doing. They have the worst customer service I have ever seen and I've been around in sales for over 25 years. I hate them with a passion.