Pep Boys Complaint - Upset Customer - Unresolved Issue
PHILADELPHIA, PENNSYLVANIA -- I have been working with Pepboys customer service for over a month attempting to resolve a situation which I believe resulted from work Pepboys performed on the cooling system of my car. In my situation, Pepboys customer service focus has been on denying responsibility and not on resolving my concern. My experience in this situation has been that Pepboys does not activly stand behind the quality of their work, and shows little concern towards resolving customers complaints in a manner statisfactory to the customer. The executives at this firm would do well to take a page out of Nordstrom’s book on customer service and read it.