Netzero Complaint - Cancelling Service Almost Impossible-Shame On Them!
These people are criminals! Do not buy this service! I tried to cancel four times only to get advised of hold times exceeding 11 minutes each time. I finally got through this morning and advised that I wanted to cancel, the representative fought me for at least 10 minutes trying to convince me that I needed their basic service as back-up. After emphatically telling her NO, I WANT TO CANCEL COMPLETELY she then told me that they would do me a "favor" and keep my computer secure with Norton for free but actually would cost $4.95/month. After finally getting irate and again refusing this special offer I was treated rudely and when I requested a cancellation confirmation number she put me on hold for at least 5 minutes and I'm fairly sure she was just trying to "punish" me for insisting on getting that cancellation number.