Home Depot Complaint - Dryer Purchase - GE Super Capacity Electric Dryer
NEWPORT NEWS, VIRGINIA -- My existing dryer broke on Saturday 04/10/10. My husband and I went to Home Depot in Newport News, VA to purchase a new GE 7.0 Super Capacity Electric Dryer on the same day. We knew exactly what we wanted when we arrived at the store and the ordering process was efficient and quick (we have the matching washer). We were told that we would have the dryer delivered on 04/14/10, which I was happy about since it was only going to be a couple of days without a dryer. I received a message on 04/12/10 from the Home Depot GE customer service department stating that my dryer was on back order and my new delivery date was 04/27/10 which is 13 days after the initial delivery date. When I called the customer service number back and inquired if they could provide me with any discounts or compensation they said no and that they could only upgrade my model if there was an upgraded model for that appliance (which there wasn't). She proceeded to tell me that I could return to the store and pick another dryer. I told her that I may cancel my order and that I was very frustrated that I would have to do without a dryer for 2 weeks and come out of my pocket to pay to use a laundromat. The main point that I explained to her was my biggest issue was that when we placed our order at Home Depot there was no disclosure about the item on back order. She explained to me that the appliances are housed in Maryland and there are only a certain number of each appliance at a certain time and a number of states take from the Maryland warehouse and it is first come first serve. She also stated that the person at Home Depot who placed my order may not have known that it was on back order. I am surprised at this because it seems as though Home Depot would need to know what was in the warehouse to give consumers the option of still placing the order or not. I stated that I understood that, but I would have liked to have been informed of possibly how many GE dryers were at the warehouse and that my order could be back ordered depending the availability at the time of purchase. We may have purchased another dryer or purchased it somewhere else. It seems the system that Home Depot uses does not reflect the real time numbers at the warehouse. I am highly frustrated and still may cancel my order and purchase somewhere else. All my appliances are GE and I have made many big ticket purchases at Home Depot and am not sure if I will continue to do so because I feel like this is a major oversight by Home Depot.