Spirit Airlines Complaint - Wrong Spirited Company
Resolution Update on 04/24/2010:
I received 2 checks from Spirit (no note, just checks) yesterday for 200% of the sum of the face value of the remaining flight - didn't add up to what I spent, but more than what I expected.
am writing in regards to the return flight of the USVI trip my daughter and I recently completed. We had confirmed reservations on STT/FLL Flight 710 per Section 1.1.2 of Spirit Airlines Contract of Carriage and arrived at the STT check-in desk at 2:55 PM for our 3:50 PM flight on Saturday, April 10th. We were told the flight was closed and overbooked and that we had to have checked in 1 hour prior to flight time. This is not in agreement with the Contract of Carriage Section 1.3.2, which states that "Spirit reserves the right to cancel the reservation or seat assignment of any customer who does not have a boarding pass at least 30 minutes prior to scheduled or
posted departure;", etc. The check-in staff refused to issue us boarding passes so we did not have them in accordance with the
contract. Per Section 8 of the Contract, Spirit was required to take the voluntary or involuntary denied boarding in accordance with the regulations of the US Dept of Transportation Action 14 CFR Part 250. We were not accorded any of the rights outlined within the Contact of Carriage; the staff did not attempt to find us alternative flights; they told us our only alternative was to take their next flight with seats available on Wednesday, April 14th. They claimed all other airlines at the airport had no available seats. This proved to be untrue as I was able to purchase one-way seats on an US Airways flight to Charlotte, NC, 10 minutes after exhausting all efforts to get Spirit to assist us with alternative flight plans. These tickets cost me $604.10 each with an additional $45 each for booking at the counter, plus the $25 checked baggage fee. In total, for the 2 tickets, I spent $1323.20 to fly to Charlotte,
NC. Our original plans had us arriving in Atlanta, GA, so I had to arrange ground transportation between Charlotte and Atlanta to retrieve my car in Atlanta.