Kaiser Permanente Complaint - Unreliable - Medical secretary
They make your life VERY inconvenient, they should have centralized database in every region, I work in Walnut Creek and live in Oakland, it is more convenient for me to pick up medical records at work since its walking distance and no parking issues. Walnut Creek medical secretary said that my son has always had his appointments in Oakland and they cannot access my son's records just because his doctor is in Oakland. Does'nt make sense does it? I work full time and can't make it to the oakland facility due to parking and office hours, so the only way I can pick up medical forms is near my work. Staff in medical records don't care how urgent your needs are. I wish there is a way they can hear people's complaints!!!