Dollar Rent A Car Systems, Inc. Complaint - Renter Beware at Miami Airport location- Desk Representatives Mislead renters
MIAMI, FLORIDA -- During the process of renting a car at this location this past weekend, I handed my license and insurance card to the booking agent. She took my license but returned my State Farm insurance card and advised me Dollar does not accept personal insurance. She then went on to say I had to pick from the two insurance coverages they offered ($26.99 - basic or $36.99 - full / per day). I choose the $26.99, finalized the contract and left with my vehicle. On Monday I looked at the paperwork to see by what time I had to return the vehicle and I noticed there was a charge listed as "estimated optional coverages". I called the corporate office and was advised this charge was for the optional insurance I chose. I explained to the representative that I was told I had to get the coverage and told them my story. I was then advised to speak to the manager upon the return of the vehicle. Later that day when I arrived to return the vehicle, I spoke to the manager who told me I chose the insurance, initialed the contract and there was nothing that could be done. Perhaps if I would have come in the next day after having rented the vehicle something could be credited but seeing as I chose to come in the day my rental ended, there was nothing that could be done. Even after explaining once again how the desk representative did not give me a choice because I either had to take the insurance or leave because according to her "Dollar does not accept personal insurance" he still said it was my fault and that I should have brought the insurance issue up earlier. How can an issue be brought up if I wasn't aware there was an issue until I questioned a charge and called the corporate office? Having accomplished nothing after speaking with the manager, I called and filed a complaint with the corporate office so the insurance charge was refunded and my complaint was sent to the general manager. I also followed up with my own complaint letter to the corporate office, general manager as well as to the Better Business Bureau.
I will not rent at this location ever again and I strongly suggest people heed my warning because this location misleads the consumer and the worst part is the incompetent manager condones this behavior.