San Juan Regional Medical Center Complaint - Off the record
Is is just me, or am I missing something? Perhaps, I am just ignorant of some hidden company policy. I'm not being facetious either, maybe I just don't know, so if any of you do, please feel free to share. But why is it every single time I take my wife to the same hospital, they ask every single piece of information over again, as though it was her first visit there. I took her there on a Wednesday evening. The condition persisted, so we came back on Friday. They asked for her name, address, phone number, previous health conditions, prescribed medications, long term medical conditions, height, eye color, allergies, etc...Without going into a lot of detail with respect to her personal privacy, she has a long term medical condition, so we are frequent visitors of the hospital. And yet, each and every time they treat her as though she is walking through the doors for the very first time. One would think in the present day and age, with the computer technology we have, that they would be able to keep databases on each of us. I understand updating the files, but to have to re-enter the info each and every time is aggravating as heck. Any idea as to why they do this?