Key Bank USA Complaint - Excessive overdraft fees
WATERTOWN, NEW YORK -- My husband is currently serving in the US Army. He was on his way home for leave from overseas when he called to tell me his account needed more money because an international call cost more than he thought. I transferred money over although the account was still in the good. The next day it was -$13. I transferred more money over and the following day it was -$83. I called the bank and had 2 fees out of 5 refunded. I explained he was traveling overseas with no way to check his account and when I checked it it had been fine. I transferred $200 into his account and with the 2 refunded fees the online account said he had a little over $100. The next day it was -$180. I went to the bank and they explained to me how it works in their system and why we were charged 10 overdraft fees. I gave up arguing because at the time I had thought more fees had been refunded because our negative balance had gotten smaller. The following day it the negative balance had increased. We had been charged a fee for it being negative for over 5 days which I expected but apparently one of my husband's transactions done over a week ago had been credited back to his account and then deducted again causing us to bounce yet again. I plan to take my complaints beyond this site.