Hilton Hotels Complaint - My Hurt Marine - hotel room
My son got hurt 21 days before his April 16th US Marine boot camp graduation. I had already prepaid for the room for two nights. After numerous phone calls, a rude supervisor, and all the red tape to get a Dr's note, they refused to change the date to his new graduation. I never asked for a refund, just wanted to change the date to May. Because of this, I now can't afford to go. They wouldn't return my calls either. I have never dealt with such a heartless company. I am shocked that they don't support our US Marines. They say they make decisions on an individual base but mine case didn't warrant a change in date?? I don't get it. I highly recommend that people do not use them!